Pricing

Clear, fair pricing — no surprises

At PC Macgicians, we aim to keep pricing simple and transparent. Because every issue is different, we don’t publish a long fixed price list — but we do explain how pricing works and give sensible starting ranges so you can decide the best route: in-store, onsite, or remote support.

If you’re not sure what you need, call us and we’ll point you in the right direction.

How our pricing works

Most jobs fall into one of these categories:

1) Fixed-fee style jobs (common, straightforward)

Some tasks are usually quick and predictable (for example: email setup, Wi-Fi troubleshooting, basic software fixes). Where possible, we’ll confirm a clear price before we start.

2) Diagnostic + quote (repairs and complex faults)

We charge a diagnostic fee for assessing repairs and complex faults. For hardware faults, liquid damage, intermittent problems, or anything that needs testing, we’ll diagnose the issue first and then give you a clear quote — you decide whether to proceed.

3) Time-based support (when it makes more sense)

For wider problems (multiple devices, home office setups, small business IT tasks), time-based support can be the fairest approach. We’ll agree the approach before work begins.

Typical pricing ranges (guide only)

These ranges are provided to set expectations. The final cost depends on the device, the fault, and any parts required.

• Remote support (software help / setup): typically from £40–£90
• In-store diagnostics & troubleshooting: typically from £40–£80
• Onsite visit (home or small business): typically from £80–£150 (depending on time and complexity)
• Virus / malware removal: typically from £60–£120
• Email setup (single account/device): typically from £40–£90
• Wi-Fi & broadband setup / optimisation: typically from £80–£180
• Data recovery assessment: typically from £60–£120 (recovery work varies widely)

If parts are required (e.g., SSD, RAM, screen), we’ll confirm the options and cost before proceeding.

In-store vs onsite vs remote — which is best?

Remote support

Best for: email issues, software problems, account setup, guidance, and many performance issues.
Fastest option when the issue isn’t hardware-related.

In-store (Putney workshop)

Best for: diagnostics, hardware repairs, upgrades, and anything requiring bench testing.
Often the most cost-effective route for repairs.

Onsite visits

Best for: Wi-Fi problems, home office setups, printers, multiple devices, and small business support.
Ideal when you need hands-on help at your location.

Diagnostic charge and repair guarantee

We charge a diagnostic fee for assessing repairs and complex faults. Once we’ve diagnosed the issue, we’ll give you a clear quote and you decide whether to proceed.

If we take on the repair and can’t complete it, we won’t charge you for the repair work itself — we believe in fair outcomes.

Please note: this doesn’t always cover third-party parts already ordered or specialist services already performed (for example, if you’ve approved parts purchase). We’ll always explain this clearly before any chargeable step.

What affects the final cost?

• The device model and condition
• Whether the issue is hardware or software
• Time needed for diagnosis and testing
• Parts required (if any)
• Same-day service: available for an additional £40 when you need a faster turnaround
• Whether the job is best handled remotely, in-store, or onsite

Get a clear quote

If you tell us:

1. your device (Mac/PC, model if known)
2. what’s happening (symptoms)
3. whether you need onsite help or can bring it in

…we can usually give a realistic estimate quickly.

Call: 020 7610 0500
Address: 66 Lower Richmond Road, London, SW15 1LL
Hours: Monday–Saturday 10:00–18:00 (Sunday closed)