Computer Repair Pricing in South West London
Pricing guide last updated: 12 August 2026
Clear, fair pricing — no surprises
At PC Macgicians we keep pricing simple. Every fault is different, so repairs are quoted properly after diagnosis — but the rate card below shows what our common jobs actually cost, so you can judge the best route for you: in-store, onsite, or remote support.
If you’re not sure what you need, call 020 7610 0500 and we’ll point you in the right direction.
Repairs — Putney workshop
Bench work at 66 Lower Richmond Road. Repairs carry a 90-day warranty, and we offer free collection and return across South West London if you can’t get to the shop.
| Repair | Typical price |
|---|---|
| In-store diagnostics and troubleshooting | £40–£80 |
| Laptop repair — software faults | £40–£90 |
| Laptop repair — hardware faults | £60–£200 |
| Virus and malware removal | £60–£120 |
| Data recovery assessment | £60–£120 |
Data recovery work itself varies widely and is quoted after the assessment. Where parts are needed — SSD, RAM, screen, battery — we confirm the options and the cost before we proceed.
Two repairs carry their own published starting prices: screen replacement from £85, and component-level board repair from £150.
Support — remote, onsite and setup
| Support | Typical price |
|---|---|
| Remote support (software help and setup) | £40–£90 |
| Onsite visit (home or small business) | £80–£150 |
| Email setup (single account or device) | £40–£90 |
| Wi-Fi and broadband setup or optimisation | £80–£180 |
| New computer setup with full data transfer — in-store | from £89 |
| New computer setup with full data transfer — onsite | from £120 |
| Post-scam or hacked device check — remote | from £75 |
| Post-scam or hacked device check — in-store | from £89 |
| Windows 11 upgrade and Windows 10 migration | quoted per machine after a compatibility check |
New computer setup covers first start-up, your Windows or Mac account, updates, email, printers and Wi-Fi, and moving your files, photos, bookmarks and settings across from the old machine so nothing is left behind. The in-store price assumes both machines come to us; the onsite price covers doing it at your home or office.
Post-scam and hacked device checks are for devices where someone has had remote access, a fake “support” call has taken place, or you suspect a compromise. We look at what was installed and changed, remove it, and help you secure the accounts and passwords involved. Remote works for most cases; bring it in if the machine is unusable or you’d rather we had it in front of us.
Onsite visits depend on time and complexity, and the final figure is confirmed when you book.
Business
| Business service | Price |
|---|---|
| Remote support plan | £55 per user, per month |
| Small business IT audit | Free |
| Pay-as-you-go IT support | no contract — charged at the rates above |
| Onsite business support | charged separately, at our onsite rates above |
The remote support plan is unlimited remote support for the people on the plan. There is no minimum number of users — one is fine — and it runs monthly rolling, so there’s no annual contract to sign. Onsite visits aren’t included and are charged separately.
The small business IT audit is free. We review your current setup — backups, security, ageing hardware, licensing, and how your systems are actually being used day to day — and give you a written summary of what we’d change, in what order, and what it would cost. There’s no obligation to buy anything. It’s a business review rather than a device repair diagnostic, so individual repairs are still quoted after a chargeable diagnostic.
Bundles
Laptop Revival — from £249
A slow, tired laptop is usually three problems at once: a mechanical hard drive, not enough memory, a battery past its useful life, and years of dust in the cooling system. The Laptop Revival bundle deals with all of it in one visit — SSD, RAM, new battery and a full internal clean — for less than doing the jobs separately, and far less than replacing the machine.
From £249. The exact price depends on the parts your model takes: SSD capacity, how much memory the board will accept, and how much the battery costs for that chassis. Some batteries are simply dearer than others.
It suits a machine with life left in it. If yours is old enough that the upgrade money is better spent elsewhere, we’ll say so before you commit — we check the model first and tell you honestly whether it’s worth doing. See laptop repair for the full details.
In-store vs onsite vs remote — which is best?
Remote support
Best for: email issues, software problems, account setup, guidance, and many performance issues.
Fastest option when the issue isn’t hardware-related.
In-store (Putney workshop)
Best for: diagnostics, hardware repairs, upgrades, and anything requiring bench testing.
Often the most cost-effective route for repairs.
Onsite visits
Best for: Wi-Fi problems, home office setups, printers, multiple devices, and small business support.
Ideal when you need hands-on help at your location.
Diagnostic charge and repair guarantee
We charge a diagnostic fee for assessing repairs and complex faults. Once we’ve diagnosed the issue, we’ll give you a clear quote and you decide whether to proceed.
If we take on the repair and can’t complete it, we won’t charge you for the repair work itself — we believe in fair outcomes.
Please note: this doesn’t always cover third-party parts already ordered or specialist services already performed (for example, if you’ve approved parts purchase). We’ll always explain this clearly before any chargeable step.
What affects the final cost?
- The device model and condition
- Whether the issue is hardware or software
- Time needed for diagnosis and testing
- Parts required (if any)
- Same-day service: available for an additional £40 when you need a faster turnaround
- Whether the job is best handled remotely, in-store, or onsite
Pricing questions
What does laptop repair cost?
Laptop repair costs depend on the fault and model. Software issues typically range from £40–£90. Hardware repairs such as screen replacement, keyboard repair, or battery replacement typically range from £60–£200 depending on parts. We diagnose first and give a fixed quote before any work begins.
How does the diagnostic fee work?
We charge a diagnostic fee to assess repairs and complex faults. This covers the time to test your device thoroughly and identify the fault. If you decide to proceed with the repair, the diagnostic fee is typically absorbed into the overall cost. We’ll always be clear about this upfront.
Do you offer a no-fix, no-fee guarantee?
Not as a blanket policy across all jobs. We diagnose first and give you a fixed quote before any work begins, and we explain any diagnostic charges and repair terms clearly before you commit to any chargeable step.
How much is business IT support per month?
Our business remote support plan is £55 per user per month. That covers unlimited remote support for the people on the plan, there is no minimum number of users, and it runs monthly rolling rather than on an annual contract. Onsite visits are not included in the plan and are charged separately at our onsite rates.
Do you charge for a small business IT audit?
No. The small business IT audit is free. We review your current setup — backups, security, ageing hardware, licensing and how your systems are actually being used — and give you a written summary of what we would change and what it would cost. It is a business review rather than a device repair diagnostic, so repairs are still quoted separately after a chargeable diagnostic.
Get a clear quote
If you tell us:
- your device (Mac/PC, model if known)
- what’s happening (symptoms)
- whether you need onsite help or can bring it in
…we can usually give a realistic estimate quickly.
Call: 020 7610 0500
Address: 66 Lower Richmond Road, London, SW15 1LL
Hours: Monday–Friday 10:00–18:00, Saturday 10:00–17:00 (closed Sunday)