Skip to main content

Privacy Policy

Who we are

PC Macgicians is a local computer repair and IT support business operating in South West London. This privacy policy explains how we collect, use, and protect your personal information when you use our website or services.

What data we collect

We may collect and process the following:

  • Contact form submissions — Name, email address, phone number, and any message you send us via the website contact form.
  • Phone and email enquiries — Details you provide when you call us, email us, or contact us via WhatsApp or other channels you use to reach us.
  • Website usage — If we use analytics (for example Google Analytics), we may collect anonymised or pseudonymised data about how you use our site (e.g. pages visited, device type). This helps us improve the site and does not identify you personally unless you have chosen to share such information elsewhere.

Why we collect it

We use your information to:

  • Respond to your enquiries and provide quotes or support.
  • Deliver the services you have asked for (repairs, onsite support, remote support, in-store visits).
  • Improve our website and services where we use analytics.
  • Comply with legal or regulatory obligations where they apply.

How we store and protect your data

We store your data on secure systems and only keep it for as long as necessary for the purposes above or as required by law. We take reasonable steps to protect your information from unauthorised access, loss, or misuse. Contact and enquiry details are typically held in email and business records used to serve you and manage our relationship.

Data sharing

We do not sell your personal data. We may share information only where necessary, for example:

  • Hosting and website providers — Our website is hosted by third-party providers (e.g. Netlify) who may process data needed to run the site.
  • Analytics providers — If we use services such as Google Analytics, they may process data in accordance with their own privacy policies and our instructions.

We only use providers we believe are reputable and we do not pass your data to third parties for marketing.

Cookies and analytics

Our website may use cookies or similar technologies, including for analytics (e.g. to understand how the site is used). You can control cookies through your browser settings. If we use Google Analytics or similar tools, the data is used in an aggregated or anonymised way to improve the site, not to identify you personally.

Your rights under UK GDPR

Under UK data protection law you have rights including:

  • Access — You can ask for a copy of the personal data we hold about you.
  • Correction — You can ask us to correct inaccurate data.
  • Erasure — You can ask us to delete your data in certain circumstances.
  • Restriction and objection — You can ask us to restrict processing or object in certain cases.
  • Data portability — Where applicable, you can ask for your data in a portable format.

To exercise any of these rights, or if you have a complaint about how we handle your data, please contact us (see below). You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with our use of your data.

How to contact us about your data

For any questions about this privacy policy or your personal data, contact us:

We will respond to your request in line with applicable law.

Updates

We may update this privacy policy from time to time. The latest version will always be on this page. We encourage you to check back occasionally.