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Emergency IT Support and Urgent Computer Help in London

Priority response inside our opening hours, from a real Putney workshop with engineers in it — not an overnight call centre

Call 020 7610 0500 WhatsApp Us Get a Free Quote
4.8-star Google rating 25+ years experience Fully insured Insured, 25+ years

Last updated: August 2026

Overview

When it has to be today, not next week

An emergency is whatever has stopped you working — a server that will not come back up on a Monday morning, a laptop that died overnight with tomorrow's presentation on it, a till system that has taken the shop offline. What we can do about it rests on one honest fact: we are a shop with engineers in it, open Monday to Friday 10am to 6pm and Saturday 10am to 5pm, closed on Sunday. Inside those hours we move fast. Business-down faults are pushed ahead of the queue rather than dropped into the next free slot, urgent remote sessions usually begin minutes after you ring, and urgent bench work is looked at the day it arrives. What we will not do is promise you a three-in-the-morning callout we have no intention of making.

Business-down faults prioritised ahead of the standard queue
Urgent remote sessions that usually start within minutes of the call
Priority bench diagnosis on machines brought in or collected
A straight answer on the phone about what is genuinely achievable today
Priority response Open Monday to Saturday No overnight promises
What actually counts as an emergency Our hours, stated plainly The ten minutes before you call
What you get

What every emergency it support job includes

Established and insured

We have run our Putney workshop for over 25 years and the business is fully insured — worth knowing when someone is coming into your home or office. Security and network work is led by a CISSP-certified consultant.

Same-day turnaround is available on many jobs — ask when you book and we will confirm availability and any additional cost before we start.

Features

How We Handle Urgent IT Problems

Triage on the First Call

Tell us what has stopped and we will tell you within a couple of minutes whether this is a remote fix, a bench job or a visit. A surprising amount of emergency delay is spent working out who to send — we cut that out by diagnosing on the phone first.

Business-Down Priority

A fault that has stopped a business trading is not treated like a home laptop that has gone slow. Those jobs are moved ahead of the standard queue — and we say exactly the same thing to the customers waiting behind you when their turn comes.

Remote Sessions That Start Now

Where the fault is software, email, a server setting or a locked account, a remote session can begin as soon as you are sitting at the keyboard — usually minutes after the call rather than an appointment several days out.

Priority Bench Diagnosis

Machines brought into the Putney shop or collected from you can be flagged urgent and put on the bench the same working day, so you get a real diagnosis and a decision to make rather than an open-ended wait for news.

Same-Day Visits Where They Are Needed

Some faults need a person in the room — cabling, hardware, a network that has fallen over. Same-day onsite visits are often available within our opening hours. An urgent slot carries a surcharge, and we confirm it with your quote before anyone sets off.

One Team, Start to Finish

You are not handed between a call centre, a dispatcher and a subcontractor who has never seen your setup. The person taking your details works in the same building as the bench, which is the real reason urgent jobs here actually move.

Process

How an Emergency Job Runs

Simple steps to get your problem solved quickly and professionally.

1

Call

Ring 020 7610 0500 and say what has stopped and by when you need it working. We would rather you rang than filled in a form — a form waits its turn, a ringing phone does not.

2

Triage

We establish in minutes whether this is remote, bench or onsite work, and we say so plainly if it cannot realistically be finished before we close.

3

Act

The remote session starts, the machine is flagged urgent on the bench, or a visit goes into the first slot we can genuinely keep. No slot we cannot keep is ever offered.

4

Report

You are told what failed, what we did about it, and what would stop the same thing taking you down again in a month's time.

In Depth

What to Expect

Prefer the quick version? The sections above cover most needs. Expand any topic below for more detail.

What actually counts as an emergency

Not everything urgent is an emergency, and pretending otherwise makes the word meaningless. These are the four patterns that genuinely get moved to the front:

Trading has stopped

The tills, the phones, the booking system or the office network are down and the business cannot take money. Every hour has a number attached to it, so these go first.

A hard deadline is in the way

A submission, a court date, a client presentation, a tax filing. The machine may not matter much, but the file on it does, and the date will not move.

Data is at risk right now

A drive making noises, a machine that keeps cutting out mid-boot, ransomware in progress. Every extra hour of use can make the eventual recovery harder and dearer.

Someone is locked out of everything

A compromised account, a departed employee holding the only admin login, or a device nobody can sign into. Nothing else can be fixed until access is back.

A slow laptop, a printer that has sulked for a fortnight, or an upgrade you have been meaning to book are all real jobs — they are just not this queue.

Our hours, stated plainly

Plenty of sites imply someone is always at a desk. Here is exactly what is true of us, so you can plan around it rather than find out the hard way:

  • Monday to Friday, 10am to 6pm — full workshop, full bench, remote and onsite all running
  • Saturday, 10am to 5pm — the shop is open and urgent work is taken as normal
  • Sunday — closed. Nobody is on call and nobody will answer the phone
  • Messages and emails left outside those hours are picked up when we next open
  • A fault reported outside our hours goes near the top of the queue the moment we do open
  • We will never book you a slot outside our hours to close a sale and then fail to turn up

If you need cover that genuinely never sleeps, that is a different kind of contract with a night rota behind it, and we would rather point that out now than at your worst moment.

The ten minutes before you call

None of this is essential, but each item can shave real time off getting you working again:

  • Stop using a machine that is making unusual noises or repeatedly cutting out — continued use is what turns a recoverable drive into a difficult one
  • Write down the exact wording of any error message, or photograph the screen
  • Note what changed most recently: an update, a new device, a power cut, a builder in the wall
  • Work out how many people and how many machines are affected
  • Find your broadband or landlord network contact details if the whole site is offline
  • Do not run a random repair tool you have just downloaded — several of them make the next step harder

If you are not sure whether something is safe to try, ring first. A two-minute conversation is cheaper than undoing an hour of well-meant improvisation.

Not sure what you need? We're happy to help.

Call us or Get a free quote
Pricing

What Urgent Work Costs

Urgent work is charged at our normal published rates rather than an inflated panic price — remote support from £40, and onsite visits at £90 per hour including travel within South West London. Where a job needs a same-day slot, a surcharge applies and is confirmed with your quote before any work starts; it is never added on afterwards. Business-down jobs are quoted exactly the same way as everything else, just faster.

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Quoted before we start · 90-day warranty on repairs · Free collection and return across South West London

FAQ

Frequently Asked Questions

Do you offer 24/7 emergency IT support?
No — and we would rather lose the enquiry than take a booking we cannot honour. We are open Monday to Friday, 10am to 6pm, and Saturday, 10am to 5pm. We are closed on Sunday. There is no overnight desk here and no two-in-the-morning callout, because there is no night rota behind it. If genuine round-the-clock cover is a hard requirement for your business, you need a provider built around a shift pattern, and we will say so rather than sell you something else. What we can do is make emergencies rarer: monitoring, patching and tested backups under managed IT support catch a great many problems during the working day, before they become a 3am problem at all.
How quickly can you actually respond?
Within our opening hours, a phone call is usually answered by someone who can start diagnosing straight away. If the fault turns out to be software, email, an account lockout or a server setting, a remote support session often begins within minutes — you are at your keyboard, we are at ours, and nobody has to travel. Hardware faults, cabling and network problems take longer because someone has to physically get to you or the machine has to get to us. We give you a realistic time on the call, not an optimistic one.
Can you come out today?
Often, yes, if you ring early enough in the day and you are within our South West London coverage. An urgent onsite visit is booked into the first slot we can genuinely keep rather than the first one that sounds impressive on the phone. Same-day slots carry a surcharge, which we confirm as part of your quote before a technician leaves the shop. If the day is already full, we will tell you that too — and usually offer a remote session in the meantime so you are not sitting there doing nothing.
What happens if my business goes down on a Sunday?
Honestly? You will not reach us until Monday morning. Leave a message or send an email and it is picked up when we open, and a fault that has been down all weekend is exactly the kind of job that goes to the front of the queue on Monday. It is worth knowing that in advance rather than discovering it at the worst possible moment — which is also the strongest argument for having backups and remote access sorted out before you need them, so a weekend fault is an inconvenience rather than a disaster.
Is emergency work more expensive than a normal job?
The work itself is charged at the same published rates as any other job — we do not have a separate emergency price list. What can apply is a same-day surcharge when a job has to displace other work already booked in. That figure is confirmed with your quote, before anything starts, so you can decide whether same-day is worth it or whether tomorrow will do. Nothing gets added to the bill after the fact.
My whole office is down. What do you need from me to start?
Four things, and you can usually gather them while we are on the phone: what changed most recently, how many people are affected, whether it is one machine or everything, and whether anyone can still get online at all. That is normally enough for us to tell whether we are looking at a broadband fault, a server problem, an account issue or something local to one device. If you have a support contact for your internet provider or landlord’s network, have that to hand too — sometimes the fastest fix is us telling you exactly what to say to them.
Do you prioritise businesses over home users?
We prioritise by impact, not by customer type. A sole trader whose only machine has died is losing income just as surely as a ten-person office, and both get treated as urgent. What does move down the queue is work that can reasonably wait — an upgrade, a health check, a machine that is annoying rather than broken. We will always tell you which category we think you are in, and you are welcome to argue the point.

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Coverage

Service Areas

We provide Emergency IT Support and Urgent Computer Help in London across South West London

Serving Wandsworth, Wimbledon, Putney, Clapham, Balham, Tooting, and surrounding areas.

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Something Down Right Now?

Call 020 7610 0500 and tell us what has stopped. Within a couple of minutes you will know whether it is a remote fix, a bench job or a visit — and whether today is realistic.

Call 020 7610 0500 WhatsApp Us Get a Free Quote
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