Emergency IT Support and Urgent Computer Help in London
Priority response inside our opening hours, from a real Putney workshop with engineers in it — not an overnight call centre
Last updated: August 2026
When it has to be today, not next week
An emergency is whatever has stopped you working — a server that will not come back up on a Monday morning, a laptop that died overnight with tomorrow's presentation on it, a till system that has taken the shop offline. What we can do about it rests on one honest fact: we are a shop with engineers in it, open Monday to Friday 10am to 6pm and Saturday 10am to 5pm, closed on Sunday. Inside those hours we move fast. Business-down faults are pushed ahead of the queue rather than dropped into the next free slot, urgent remote sessions usually begin minutes after you ring, and urgent bench work is looked at the day it arrives. What we will not do is promise you a three-in-the-morning callout we have no intention of making.
What every emergency it support job includes
Established and insured
We have run our Putney workshop for over 25 years and the business is fully insured — worth knowing when someone is coming into your home or office. Security and network work is led by a CISSP-certified consultant.
Same-day turnaround is available on many jobs — ask when you book and we will confirm availability and any additional cost before we start.
How We Handle Urgent IT Problems
Triage on the First Call
Tell us what has stopped and we will tell you within a couple of minutes whether this is a remote fix, a bench job or a visit. A surprising amount of emergency delay is spent working out who to send — we cut that out by diagnosing on the phone first.
Business-Down Priority
A fault that has stopped a business trading is not treated like a home laptop that has gone slow. Those jobs are moved ahead of the standard queue — and we say exactly the same thing to the customers waiting behind you when their turn comes.
Remote Sessions That Start Now
Where the fault is software, email, a server setting or a locked account, a remote session can begin as soon as you are sitting at the keyboard — usually minutes after the call rather than an appointment several days out.
Priority Bench Diagnosis
Machines brought into the Putney shop or collected from you can be flagged urgent and put on the bench the same working day, so you get a real diagnosis and a decision to make rather than an open-ended wait for news.
Same-Day Visits Where They Are Needed
Some faults need a person in the room — cabling, hardware, a network that has fallen over. Same-day onsite visits are often available within our opening hours. An urgent slot carries a surcharge, and we confirm it with your quote before anyone sets off.
One Team, Start to Finish
You are not handed between a call centre, a dispatcher and a subcontractor who has never seen your setup. The person taking your details works in the same building as the bench, which is the real reason urgent jobs here actually move.
How an Emergency Job Runs
Simple steps to get your problem solved quickly and professionally.
Call
Ring 020 7610 0500 and say what has stopped and by when you need it working. We would rather you rang than filled in a form — a form waits its turn, a ringing phone does not.
Triage
We establish in minutes whether this is remote, bench or onsite work, and we say so plainly if it cannot realistically be finished before we close.
Act
The remote session starts, the machine is flagged urgent on the bench, or a visit goes into the first slot we can genuinely keep. No slot we cannot keep is ever offered.
Report
You are told what failed, what we did about it, and what would stop the same thing taking you down again in a month's time.
What to Expect
Prefer the quick version? The sections above cover most needs. Expand any topic below for more detail.
What actually counts as an emergency
Not everything urgent is an emergency, and pretending otherwise makes the word meaningless. These are the four patterns that genuinely get moved to the front:
Trading has stopped
The tills, the phones, the booking system or the office network are down and the business cannot take money. Every hour has a number attached to it, so these go first.
A hard deadline is in the way
A submission, a court date, a client presentation, a tax filing. The machine may not matter much, but the file on it does, and the date will not move.
Data is at risk right now
A drive making noises, a machine that keeps cutting out mid-boot, ransomware in progress. Every extra hour of use can make the eventual recovery harder and dearer.
Someone is locked out of everything
A compromised account, a departed employee holding the only admin login, or a device nobody can sign into. Nothing else can be fixed until access is back.
A slow laptop, a printer that has sulked for a fortnight, or an upgrade you have been meaning to book are all real jobs — they are just not this queue.
Our hours, stated plainly
Plenty of sites imply someone is always at a desk. Here is exactly what is true of us, so you can plan around it rather than find out the hard way:
- Monday to Friday, 10am to 6pm — full workshop, full bench, remote and onsite all running
- Saturday, 10am to 5pm — the shop is open and urgent work is taken as normal
- Sunday — closed. Nobody is on call and nobody will answer the phone
- Messages and emails left outside those hours are picked up when we next open
- A fault reported outside our hours goes near the top of the queue the moment we do open
- We will never book you a slot outside our hours to close a sale and then fail to turn up
If you need cover that genuinely never sleeps, that is a different kind of contract with a night rota behind it, and we would rather point that out now than at your worst moment.
The ten minutes before you call
None of this is essential, but each item can shave real time off getting you working again:
- Stop using a machine that is making unusual noises or repeatedly cutting out — continued use is what turns a recoverable drive into a difficult one
- Write down the exact wording of any error message, or photograph the screen
- Note what changed most recently: an update, a new device, a power cut, a builder in the wall
- Work out how many people and how many machines are affected
- Find your broadband or landlord network contact details if the whole site is offline
- Do not run a random repair tool you have just downloaded — several of them make the next step harder
If you are not sure whether something is safe to try, ring first. A two-minute conversation is cheaper than undoing an hour of well-meant improvisation.
Not sure what you need? We're happy to help.
What Urgent Work Costs
Urgent work is charged at our normal published rates rather than an inflated panic price — remote support from £40, and onsite visits at £90 per hour including travel within South West London. Where a job needs a same-day slot, a surcharge applies and is confirmed with your quote before any work starts; it is never added on afterwards. Business-down jobs are quoted exactly the same way as everything else, just faster.
Quoted before we start · 90-day warranty on repairs · Free collection and return across South West London
Frequently Asked Questions
Do you offer 24/7 emergency IT support?
How quickly can you actually respond?
Can you come out today?
What happens if my business goes down on a Sunday?
Is emergency work more expensive than a normal job?
My whole office is down. What do you need from me to start?
Do you prioritise businesses over home users?
Service Areas
We provide Emergency IT Support and Urgent Computer Help in London across South West London
Serving Wandsworth, Wimbledon, Putney, Clapham, Balham, Tooting, and surrounding areas.
View all service areasSomething Down Right Now?
Call 020 7610 0500 and tell us what has stopped. Within a couple of minutes you will know whether it is a remote fix, a bench job or a visit — and whether today is realistic.