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Managed IT Support for Small Businesses in London

Ongoing IT support that keeps your business running — proactive, local and jargon-free

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4.8-star Google rating 25+ years experience Local & independent Insured, 25+ years

Last updated: August 2026

Overview

IT support that looks after your business, not just your breakdowns

Most small firms don't need a big IT department — they need a reliable, local team that keeps everything running and picks up the phone when something's wrong. That's what our managed IT support does: proactive maintenance, security and backups working quietly in the background, plus an onsite and remote helpdesk for the day-to-day. We've supported homes and businesses across South West London for over 25 years, from our Putney workshop, and we speak plain English rather than jargon. You get a named local team that knows your setup, not a faceless ticket queue.

Proactive maintenance — problems caught before they stop work
Security and backups managed and monitored for you
Onsite and remote helpdesk for everyday issues
Microsoft 365, email and user administration handled
Local SW London team Onsite & remote Plain-English advice
Why proactive support beats waiting for things to break The entry tier: £55 per user, per month New-starter laptops and small-fleet provisioning
What you get

What every managed it support job includes

Established and insured

We have run our Putney workshop for over 25 years and the business is fully insured — worth knowing when someone is coming into your home or office. Security and network work is led by a CISSP-certified consultant.

Same-day turnaround is available on many jobs — ask when you book and we will confirm availability and any additional cost before we start.

Features

What Managed IT Support Includes

Proactive Maintenance

We keep machines patched, updated and healthy so small problems are caught early — before they turn into a morning of lost work. Fewer surprises, less downtime.

Security & Backups

We manage your defences — email security, multi-factor sign-in, anti-malware — and make sure backups actually run and restore. Practical protection sized for a small team, not enterprise overkill.

Onsite & Remote Helpdesk

When something's wrong, you reach a real person. Many issues we fix remotely in minutes; for anything hands-on we come to you across South West London. No endless ticket queues.

Microsoft 365 & Email

We look after Microsoft 365 and email — new starters, leavers, shared mailboxes, permissions and licences — so accounts stay tidy and access is closed off promptly when people move on.

Hardware & Supplier Help

Advice on when to repair, upgrade or replace, sensible kit recommendations, and a hand dealing with your broadband or software suppliers so you're not stuck on hold to fix a work problem.

A Team That Knows You

You work with the same local people who understand your setup and how your business runs. Recommendations are proportionate and honest — we won't sell you things you don't need.

Process

How We Get Started

Simple steps to get your problem solved quickly and professionally.

1

Review

We start with a friendly look at how your business works and what IT you've got — devices, email, backups, security and the things that frustrate you day to day.

2

Plan

You get a clear, honest picture of what's working, what's at risk, and a proposed level of support sized to your team and budget. No jargon, no scare tactics.

3

Onboard

We tidy up the essentials — updates, security, backups and accounts — so you're on solid ground, then set up how you reach us for support.

4

Support

From there we keep things running proactively and are on hand onsite or remotely whenever you need us — with regular, plain-English check-ins.

In Depth

What to Expect

Prefer the quick version? The sections above cover most needs. Expand any topic below for more detail.

Why proactive support beats waiting for things to break

Break-fix IT — only calling someone when something stops — feels cheaper until you add up the cost of the downtime:

Problems caught early

A failing drive, a lapsed backup or an out-of-date system usually gives warning signs. Proactive maintenance spots them before they cost you a day of lost work.

Security that's kept up, not set and forgotten

Threats change constantly. Managed support keeps protection current — patches, sign-in security and staff guidance — rather than leaving it to drift.

Backups you can actually trust

Plenty of businesses discover their backup wasn't working only when they need it. We test restores, so recovery is real rather than assumed.

One less thing to worry about

You get on with running the business while the IT is quietly looked after — and when you do need us, you reach people who already know your setup.

The aim is simple: fewer interruptions, less risk, and a local team you can rely on.

The entry tier: £55 per user, per month

Full managed support is not the right starting point for every business. Below it sits a simpler tier at £55 per user, per month — for teams that want a support desk before they want a maintenance programme:

What the entry tier buys

Unlimited remote support for your team: one number to ring, problems dealt with over a secure connection, and someone who already knows how your office is put together. Billed per user, monthly rolling, and you can stop at the end of any month.

What full managed support adds

The proactive half of the job — patching and maintenance kept up rather than remembered, security and backups monitored and test-restored, accounts and licences administered as people join and leave, and hardware planned before it fails.

Neither tier has a seat minimum

Most London providers will not open a conversation below ten users, and a good many set the bar at twenty or fifty. We have no floor. A three-person practice can buy the entry tier; so can a fifteen-person office, on exactly the same terms.

Moving between the two

Plenty of clients start on the entry tier, see how much genuinely gets resolved without anyone leaving the building, then step up once the proactive work becomes the thing they want. Changing tier is a conversation, not a contract renegotiation.

Onsite time sits outside both tiers and is charged at our normal visit rates. We would rather be straight about that than describe support as unlimited and then define the word narrowly further down the agreement.

New-starter laptops and small-fleet provisioning

When somebody joins, or a batch of machines finally has to be replaced, we handle it end to end — so the laptop arrives on the desk ready to work rather than as a box and a problem for whoever is least busy:

  • Honest specification advice for the actual job — what a designer needs is not what a bookkeeper needs, and buying either the wrong way round is money wasted twice
  • We buy the kit on your behalf, or tell you exactly what to order if you would rather purchase it yourself
  • Set up before it reaches the desk: Windows or macOS, updates, security, printers, Wi-Fi and your standard software
  • Microsoft 365 account, email, OneDrive and shared access configured and tested alongside the rest of the team
  • Data and settings transferred from the old machine, and the old one wiped properly or kept as a spare
  • Handed over ready to work, built the same way as everything else in the office so every machine behaves consistently

This is purchase and setup only. We do not lease hardware, arrange finance or run device-as-a-service arrangements — you own the machines outright, which for a small business is almost always the sensible way round.

Who we help — and how we keep it proportionate

We support small businesses and teams across South West London — from professional practices to shops, studios and offices. We shape support to the sector and size:

  • Small professional firms that hold sensitive client data and can't afford downtime
  • Growing teams that have outgrown 'the person who knows computers'
  • Practices and clinics that depend on specific software staying up
  • Shops, studios and offices wanting reliable, local cover without an in-house IT department

We publish guidance for the sectors we work with most — and if yours isn't among them, the same principles still apply.

Not sure what you need? We're happy to help.

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Pricing

Managed IT Support Pricing

Every business is different, so we tailor support to your team size, systems and how much cover you want — rather than forcing you into a one-size box. Tell us what you've got and what frustrates you, and we'll put together a clear proposal with transparent pricing. No obligation, and no jargon.

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Tailored to your business · Onsite & remote cover · Honest, proportionate advice

FAQ

Frequently Asked Questions

What is managed IT support, and how is it different from a one-off fix?
Managed IT support is an ongoing arrangement where we look after your systems proactively — maintenance, security, backups and a helpdesk — rather than only turning up when something breaks. It’s the difference between servicing your car and waiting for it to fail on the motorway. If you’d prefer occasional help, our onsite IT support and remote IT support cover one-off jobs too.
Windows 10 support is ending — do you handle the migration for a whole office?
Yes, and for a managed client it’s part of the job rather than a separate project. We audit which machines meet the Windows 11 hardware requirements, upgrade the ones that do, and give you a costed plan for the ones that don’t, so the refresh is spread rather than landing all at once. The deadline that matters is now 12 October 2027 — Microsoft extended consumer Extended Security Updates by a year, with free enrolment via a Microsoft account — so machines staying on Windows 10 in the meantime can be kept patched, provided each one is actually enrolled, which we sort as part of the plan. Our Windows 11 upgrade and Windows 10 migration page sets out the process, and refurbished laptops covers the replacement route for machines that fail the check.
How much does managed IT support cost?
Full managed support depends on your team size, systems and how much cover you want, so we price it per business after a review rather than quoting a headline figure that won’t fit. Below it sits a published entry tier at £55 per user, per month, covering unlimited remote support without the proactive maintenance and monitoring. Either way you get a clear proposal with transparent pricing and no obligation. Call 020 7610 0500 or use our contact form to get started.
Is there a cheaper option if we're not ready for full managed support?
Yes — an entry tier at £55 per user, per month. It covers unlimited remote support for your team: one number to call, issues resolved over a secure connection, and people who already know your setup. What it doesn’t include is the proactive half of full managed support — patching kept up, security and backups monitored and test-restored, accounts administered and hardware planned rather than replaced in a panic. It suits teams whose main need is a reliable number to ring. The remote IT support page sets out what can realistically be handled over a connection, and moving up a tier later is a conversation rather than a renegotiation.
Do you have a minimum number of users?
No, and it’s worth knowing how unusual that is. Ten users is a common floor among London providers, twenty is unremarkable, and some won’t look at a business under fifty — which leaves a great many three- and six-person firms unable to buy managed support from anyone. We quote for whatever size you actually are. If a monthly commitment isn’t right yet, pay as you go IT support covers occasional help with no contract at all.
Can you buy and set up laptops for new starters?
Yes. We advise honestly on the right specification for the actual job, buy the machine on your behalf if you’d like us to, configure it, transfer the data and settings across from the old one, and hand it over ready to work — built to the same standard as the rest of the office so everything behaves consistently. That works for a single new starter or for a small batch when an office is due a refresh. It’s purchase and setup only: we don’t lease hardware or arrange finance. Where an older machine still has life in it, refurbished laptops is often a sensible way to keep a spare on the shelf.
Do you support both Windows and Mac businesses?
Yes. We support mixed environments every day — Windows PCs, Macs, or a combination — along with Microsoft 365, email, networks, printers and the everyday kit a small office relies on.
Can you handle our security and backups?
Yes — it’s a core part of managed support. We manage practical cybersecurity such as email security and multi-factor sign-in, and make sure your backups genuinely run and restore, not just appear to. Everything is sized sensibly for a small business.
Do you come onsite or work remotely?
Both. Many issues we resolve remotely within minutes, and for anything hands-on we come to you across South West London from our Putney base. You choose the mix that suits how your business works.
We're a small team — is managed support overkill for us?
Not at all — small teams often benefit most, because you rarely have someone whose job is to keep the IT healthy. We scale the support right down to what a handful of people actually need, so you get reliability without paying for an IT department you don’t require.
Do you support businesses in our sector?
Very likely. We work with a range of local sectors and shape support around how each one operates — see our industries we support for examples. If yours isn’t listed, get in touch; the fundamentals of good IT support carry across.
Where are you based and which areas do you cover?
Our base is at 66 Lower Richmond Road, Putney, SW15 1LL. We provide managed IT support across Wandsworth, Richmond, Merton, Kingston and the surrounding South West London boroughs, with remote support available more widely.

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How Much Does IT Support Cost in the UK?

What IT support really costs in the UK in 2026 — market rates per user, hourly and ad-hoc pricing, what drives the price, and our own published figures.

Who We Support

Industries We Support

Different sectors carry different risks. Each guide below covers the systems, compliance pressures and failure points we see most in that line of work.

Accountants & bookkeepers Architects Care homes Charities and non-profits Construction and trades Coworking & serviced offices Dental practices E-commerce and online retailers Estate and letting agents Film, media & post-production Financial advisers GP & private medical clinics Gyms & fitness studios Hotels and guesthouses Independent retailers Interior designers Marketing & creative agencies Opticians Photographers & creative freelancers Physiotherapy and allied-health clinics Private schools & nurseries Property developers Recruitment agencies Restaurants and cafés Salons, beauty & spas Solicitors and legal practices Tutoring & education providers Veterinary practices

See all the industries we work with

Coverage

Service Areas

We provide Managed IT Support for Small Businesses in London across South West London

Serving Wandsworth, Wimbledon, Putney, Clapham, Balham, Tooting, and surrounding areas.

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Tired of IT Getting in the Way?

Let's have a straightforward chat about your setup. We'll tell you honestly what's worth doing and put together support that fits your business — no jargon, no pressure.

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