Managed IT Support in Hammersmith

Hammersmith holds a particular kind of employer: the established small or mid-sized company, twenty to sixty people, often in media, production, tech or services, sitting in offices off King Street or above the Broadway. These firms are old enough to have accumulated equipment and young enough never to have formalised how they replace it. The result is a floor of laptops bought at different times, from different suppliers, on no cycle at all. Nobody plans this. It happens because a machine is only ever replaced once it becomes unbearable, which means the whole estate quietly degrades together while everyone privately assumes their own computer is the slow one. The cost is invisible and enormous — a few minutes lost per person per day, compounded across a whole team, plus the sharp cost of the failures that eventually arrive at the worst moment. Bringing that under control is one of the most immediately worthwhile things ongoing cover does. We audit what is actually deployed, how old each unit is and what it is being asked to do, then separate the machines worth keeping from the ones worth retiring. A health check on a Hammersmith firm’s business laptops found four years of use with no professional maintenance behind the general slowness two staff had simply learned to live with. Often the answer is not replacement at all: cloning a tired laptop onto a larger, faster drive, as we did with an HP that carried everything across exactly, buys years for a fraction of the price. Any repair work we do carries a 90-day warranty. Two local realities shape delivery. Offices here are open-plan and dusty by London standards, so fans, filters and keyboards need attention that home machines never require. And the workforce commutes through one of the city’s busiest interchanges, working partly from home — so support has to reach people wherever they are, not only at a desk. Remote sessions handle most of it; onsite visits cover the rest, arranged outside trading hours where that helps. Two and a half miles away, twelve to eighteen minutes, with free collection and return from W6 when a machine needs the bench. See the managed IT support page, the media production notes, or our Hammersmith page.

Based in Putney (SW15), supporting Hammersmith — 12–18 minutes away.