Managed IT Support in Kensington

A great deal of Kensington’s office space is not conventionally leased. Around the High Street and towards Olympia, small teams occupy serviced suites, managed floors and rooms taken within someone else’s building — often a five- or fifteen-person head office, a UK arm of an overseas parent, or a professional team that deliberately never wanted a comms room of its own. Which produces a specific and slightly awkward set of constraints. The internet arrives from the building operator, so you cannot see the router, change the firewall or reasonably diagnose a slow morning yourself. There is no cupboard to put equipment in and frequently a tenancy clause forbidding one. Everything therefore lives on laptops and in cloud services, and the whole operation is portable by design. Support has to be built around that rather than fighting it: identity, devices and data are the three things you genuinely control, so those are the three things worth managing properly. In practice that means every machine enrolled and patched on a schedule rather than whenever somebody clicks the reminder, disk encryption switched on so a laptop lost between the office and High Street Kensington station is not a data breach, sign-in protected by a second factor because your accounts are reachable from anywhere in the world, and Microsoft 365 configured so files are genuinely in the service and not merely synced from one desk. The reason that last point matters is hardware mortality. We recovered the contents of a Kensington client’s Lenovo after the motherboard died outright — the laptop was finished, the data was not, but the exercise was only necessary because the material lived on the machine. Where a proper backup regime is running, a dead laptop becomes a procurement question rather than an emergency. On logistics: we are around two and a half miles away and typically twelve to twenty-two minutes, but parking and loading near the High Street are restrictive enough that collecting a machine is usually faster and cheaper than sending someone to stand next to it. Everything else is on the managed IT support page, the coworking spaces sector notes, and our Kensington page.

Based in Putney (SW15), supporting Kensington — 12-22 minutes away.