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Microsoft 365 Setup & Support in London

Complete Microsoft 365 Solutions for Your Business

Call 020 7610 0500 WhatsApp Us Get a Free Quote
4.8-star Google rating 25+ years experience 100s of deployments From £149

Last updated: August 2026

Overview

Get the most from Microsoft 365

Microsoft 365 is powerful, but setting it up properly makes the difference between a productivity boost and daily frustration. We configure Microsoft 365 for businesses of all sizes - from sole traders to growing companies - ensuring everything works together seamlessly.

Microsoft 365 business setup
Email and Exchange configuration
Teams and SharePoint deployment
Migration from existing systems
Certified expertise Full migration support Ongoing assistance
Migrating to Microsoft 365 — from Gmail, Exchange or webmail What happens to your old mail, calendars and contacts Timing, downtime and keeping the same email address
Features

Our Microsoft 365 Services

Account Setup

Create and configure your Microsoft 365 tenant with proper security and settings.

Email Configuration

Professional business email with your domain, including migration of existing emails.

Teams Setup

Microsoft Teams configured for meetings, chat, and collaboration with your team.

SharePoint & OneDrive

Cloud storage and document sharing configured for secure collaboration.

Security Setup

Multi-factor authentication, security policies, and data protection configured properly.

Training & Support

Help your team get up to speed with training and ongoing support when needed.

Process

How Microsoft 365 Setup Works

Simple steps to get your problem solved quickly and professionally.

1

Assess

We understand your business needs and recommend the right Microsoft 365 plan.

2

Plan

Design the setup including email, storage, and collaboration requirements.

3

Deploy

Configure Microsoft 365, migrate data, and set up all user accounts.

4

Train

Show your team how to use the tools effectively and provide ongoing support.

Testimonials

What Our Customers Say

Trusted by customers across South West London. Read what they have to say about our Microsoft 365 Setup & Support in London service.

"Moved our 15-person company to Microsoft 365 with zero downtime. Email, Teams, SharePoint - everything just works. The training session was invaluable."

S

Sarah Mitchell

Wandsworth

"Had been putting off the migration for months thinking it would be painful. They made it completely painless. Should have done it years ago."

J

James Porter

Clapham

In Depth

What to Expect

Prefer the quick version? The sections above cover most needs. Expand any topic below for more detail.

Migrating to Microsoft 365 — from Gmail, Exchange or webmail

Nearly every migration we do starts from one of four places, and where you are starting from changes how the move is done:

Google Workspace or Gmail

Mail, contacts and calendars copy across while your team keeps working in Gmail. We switch mail routing only once the copy is complete and checked, then re-sync to catch anything that arrived in between. Files in Google Drive are handled separately, usually into OneDrive or SharePoint.

An on-premises Exchange server

A healthy modern Exchange can be moved in stages, mailbox by mailbox, so nobody has to stop. An older or unreliable one is safer exported and imported in a single planned changeover. Either way the old server stays untouched until the new mailboxes have proved themselves.

IMAP or POP webmail from a hosting company

IMAP mail lives on the host's server and copies over reliably. POP is the risky one: if mail was downloaded to a single computer and removed from the server, that machine holds the only copy and it has to be imported from there before anything else happens.

A bit of everything

Smaller firms often have a mixture — the founder on webmail, two people on Gmail, someone still using an old desktop client. We inventory who is on what before quoting, because the mixture, not the volume, is what makes a migration awkward.

We ask what you are on before we quote, not afterwards. Two businesses with the same headcount can be very different migrations.

What happens to your old mail, calendars and contacts

The honest version of what moves cleanly, what gets rebuilt, and what needs setting up again:

  • Email and folder structure — copied across in full, including subfolders and archive folders
  • Personal calendars and contacts — moved with the mailbox they belong to
  • Shared mailboxes such as info or accounts — recreated in Microsoft 365 rather than copied, which is a good moment to retire the dead ones
  • Distribution lists, room and resource calendars — rebuilt to match how you actually use them now
  • Outlook rules and signatures — generally set up again on each computer as we configure it
  • Your email addresses and aliases — unchanged, because they belong to your domain rather than your old provider
  • The old mailboxes — left in place until you have lived on the new ones for a while and are happy

Nothing is deleted at the source until you have confirmed the new setup is complete and correct.

Timing, downtime and keeping the same email address

What a migration actually costs you in working time, and how we keep that number small:

  • The bulk copy runs in the background while everyone carries on using their existing email — this is where the hours go, and it costs you nothing
  • The only real moment of change is when the domain's mail routing switches to the new mailboxes
  • Expect minutes rather than hours of disruption for a typical small business, and a short period where a message may take slightly longer to arrive
  • A top-up sync afterwards catches anything that landed during the changeover
  • Your email addresses do not change — the domain stays yours and simply points somewhere new
  • Sending records are configured at the same time, so your mail is not treated as spam from the new platform
  • Larger mailboxes and long histories take longer to copy, but that copying happens before the switch, not during it

Migrations with many users, an ageing server, or a mailbox that has never been tidied need a longer run-up. We say so at the quote stage rather than on the day.

Not sure what you need? We're happy to help.

Call us or Get a free quote
Pricing

Microsoft 365 Setup Pricing

Starting from

£149

Microsoft 365 setup from £149 for small businesses. Includes tenant creation, email configuration, and basic training. Larger deployments and migrations quoted individually. Microsoft 365 subscription costs are separate.

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Full Setup · Training Included · 30-Day Support

FAQ

Frequently Asked Questions

Which Microsoft 365 plan do I need?
Microsoft 365 Business Basic works for most small businesses needing email and Teams. Business Standard adds desktop Office apps. Business Premium includes advanced security. We’ll help you choose based on your actual needs - no upselling.
Can you migrate from our current email provider?
Yes — Google Workspace and Gmail, an on-premises Exchange server, IMAP or POP webmail from a hosting company, or a mixture where different people ended up on different systems. Mail, folder structure, contacts and calendars all come across. The method differs by source, which is why we ask what you are on before quoting rather than after.
We are on Google Workspace or Gmail — how does moving to Microsoft 365 work?
It is one of the moves we do most often. We set up the Microsoft 365 tenant and users first, then copy mail, contacts and calendars across from Google while everyone carries on working in Gmail as normal. Once the copy is complete and checked, we change the domain’s mail routing so new messages arrive in the new mailboxes, run a top-up sync to catch anything that landed during the switch, and set up Outlook and phones. Google Drive files are a separate question and often move to OneDrive or SharePoint at the same time — see our cloud migration service for the file side.
Can you migrate from an old Exchange server?
Yes, and it is usually a relief to be rid of it. How we do it depends on the version and how healthy the server is: a well-behaved modern Exchange can often be moved mailbox by mailbox in stages, which is the gentlest route for a business that cannot stop. An old or struggling server is generally better exported and imported in one planned changeover instead. Either way we take a full copy before touching anything, and we do not decommission the old server until you have used the new mailboxes for a while and are happy.
Our email is IMAP or POP with our web host — can that be moved?
Usually, but this is the case that needs the most care. IMAP mail sitting on a host’s server copies across reliably. POP is different: if your mail was downloaded to one computer and deleted from the server, the only copy is in that machine’s Outlook data file, and it has to be imported from there. Anything that lives only on a single PC is at risk until it is moved, and we have seen years of business email lost when such a machine failed. If you are not sure which you have, tell us who hosts your email and we will check.
Can we keep the same email address after migrating?
Yes, and almost everyone does. Your email address belongs to your domain name, not to whoever currently delivers the mail, so moving to Microsoft 365 changes where messages are stored, not what people type to reach you. We update the domain’s DNS records to point mail at the new mailboxes, and set up the sending records that stop legitimate mail being treated as spam. Old aliases, shared addresses such as info or accounts, and forwarding rules can all be recreated.
How much downtime is there during an email migration?
For a typical small business, minutes rather than hours, and often nothing anyone notices. The copy runs in the background while people keep using their existing email, so the only real moment of change is when mail routing switches to the new mailboxes. There can be a short window where a message takes a little longer to arrive as the change propagates, and nothing is lost during it. Larger mailboxes or many years of history take longer to copy, but that copying happens before the switch, not during it, so it does not cost you working time.
What happens to shared mailboxes, calendars, contacts and old rules?
Personal mail, calendars and contacts come across as part of the migration. Shared mailboxes, distribution lists and room or resource calendars are rebuilt in Microsoft 365 rather than copied, so it is worth telling us which ones still matter — a move is a good moment to retire the ones nobody has used in years. Client-side rules and signatures generally need setting up again in Outlook, which we do at the same time as configuring each person’s computer and phone.
Is this the same as your cloud migration service?
They overlap, so here is the plain distinction. This page covers email and the Microsoft 365 tenant itself: mailboxes, the move from Gmail, Exchange or webmail, Teams, user accounts, licences and security settings. Cloud migration covers moving your files, shared drives and servers into the cloud — the network drive everyone maps, the on-premises file server, the folders that have grown for a decade. Many businesses need both, and when they do we plan them together and quote them as one project.
Do you provide ongoing support?
Yes, we offer support packages for businesses that need regular assistance. We can also train your team or a designated admin to handle day-to-day management.
How long does setup take?
A basic setup for a small business can often be completed in a day. Larger migrations with many users and extensive email history may take longer to ensure everything transfers correctly.
Can you fix Outlook problems as well as set up email?
Yes — Outlook not sending or receiving, showing offline, duplicating emails, or refusing to connect are among the most common things we sort. Often the fix is in the account settings or a corrupted profile rather than anything dramatic. We repaired the Windows side and set up Outlook email and contacts for a customer in Raynes Park in the same visit.
Will I lose any emails when you migrate to Microsoft 365?
No — a proper migration brings your existing email, contacts and calendar across intact. We move everything to the new mailbox, check it’s all present and correct, and only switch over once it is. The aim is a move you barely notice, not a fresh empty inbox.
Do I need Microsoft 365, or will Outlook on its own do?
It depends on what you need. Microsoft 365 gives you hosted email, the Office apps, and cloud storage as a subscription; standalone Outlook is just the email program. For most small businesses, the hosted email of 365 is what makes email reliable and professional. We’ll talk through what actually fits your setup rather than selling you more than you need.
Can you set up email on my phone and other devices too?
Yes — once your email is set up properly it should work seamlessly across your computer, phone and tablet, staying in sync so a message read on one is read on all. We set it up on every device you use and check they’re all talking to each other, so you’re not left with email that works in one place but not another.

See all frequently asked questions

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Who We Support

Industries We Support

Different sectors carry different risks. Each guide below covers the systems, compliance pressures and failure points we see most in that line of work.

Accountants & bookkeepers Architects Care homes Charities and non-profits Construction and trades Coworking & serviced offices Dental practices E-commerce and online retailers Estate and letting agents Film, media & post-production Financial advisers GP & private medical clinics Gyms & fitness studios Hotels and guesthouses Independent retailers Interior designers Marketing & creative agencies Opticians Photographers & creative freelancers Physiotherapy and allied-health clinics Private schools & nurseries Property developers Recruitment agencies Restaurants and cafés Salons, beauty & spas Solicitors and legal practices Tutoring & education providers Veterinary practices

See all the industries we work with

Coverage

Service Areas

We provide Microsoft 365 Setup & Support in London across South West London

Wandsworth Hammersmith Balham Battersea Raynes Park

Also covered: Barnes, Chiswick, Fulham, Kingston upon Thames, Mortlake, Roehampton, Sheen, Southfields, Streatham, Tooting

View all service areas

Ready to Move to Microsoft 365?

Let us handle the setup and migration so you can focus on your business.

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