Skip to main content

Home & Business IT Support Visits in London

Expert Technicians at Your Door When You Need Them

Call 020 7610 0500 WhatsApp Us Get a Free Quote
4.8-star Google rating 25+ years experience 1000s of visits completed 90-day warranty on repairs Insured, 25+ years

Last updated: August 2026

Overview

IT support that comes to your home or office

Some problems are easier to solve face to face. Whether it's home IT support — a computer that won't start, WiFi dead spots, a printer that refuses to print, a new machine to set up — or regular support for a small office, our technicians come to you. We visit homes and businesses across South West London, including Putney, Wandsworth, Wimbledon, Clapham, Chelsea, Southfields, Roehampton and Raynes Park, with same-day appointments often available.

Home IT support visits — computers, WiFi, printers, email
Office IT support and maintenance
Hardware repairs and upgrades
Network installation and troubleshooting
Same-day available Across South West London All tech problems
Home visits vs business support What to expect from a visit
What you get

What every onsite it support job includes

90-day warranty

The work we carry out is covered by a 90-day warranty. If the same fault comes back inside that window, we put it right.

Established and insured

We have run our Putney workshop for over 25 years and the business is fully insured — worth knowing when someone is coming into your home or office. Security and network work is led by a CISSP-certified consultant.

Same-day turnaround is available on many jobs — ask when you book and we will confirm availability and any additional cost before we start.

Features

What's Included in Our Onsite IT Support

Experienced Technicians

Qualified professionals who can handle any tech problem you throw at them.

Fully Equipped

We carry tools, common parts, and diagnostic equipment to fix issues on the spot.

Flexible Scheduling

Morning, afternoon and Saturday appointments to suit you, booked around your working day.

Wide Coverage

Serving all of South West London including Wandsworth, Wimbledon, Putney, and beyond.

Clear Pricing

Transparent call-out charges and hourly rates. No hidden fees or surprises.

Business Contracts

Regular maintenance contracts for businesses needing ongoing IT support.

Process

How Onsite IT Support Works

Simple steps to get your problem solved quickly and professionally.

1

Book

Call or book online. Tell us about the problem and your preferred time.

2

Confirm

We confirm the appointment and expected cost before the visit.

3

Visit

Our technician arrives equipped to diagnose and fix your issue.

4

Resolve

Problem fixed, payment taken, and we're here if you need follow-up help.

Testimonials

What Our Customers Say

Trusted by customers across South West London. Read what they have to say about our Home & Business IT Support Visits in London service.

"Computer completely died on Sunday. They came out the same day and had it working again. Lifesaver!"

G

George Baker

Putney

"Use them for our small office IT support. Always professional, always solve the problem. Highly recommend for businesses."

A

Amanda Foster

Wandsworth

"Had a new NAS drive to set up and a printer that nobody could get working. They sorted both in one visit. Efficient and very knowledgeable."

M

Michael Chen

Wimbledon

In Depth

What to Expect

Prefer the quick version? The sections above cover most needs. Expand any topic below for more detail.

Home visits vs business support

We support both home users and businesses — here's how each typically looks:

Home support

Home IT support visits: single fixes, new device setup, broadband and WiFi problems, printers, and unhurried help for family members — at your kitchen table rather than down a phone line.

Small business support

Scheduled maintenance, multi-device environments, printer and network setup, and staff machine configuration.

Emergency callouts

When something critical stops working and you need someone there quickly — we prioritise urgent requests.

One-off projects

Office moves, new server or NAS installation, CCTV or smart device setup, and infrastructure work.

Whatever the job, we'll give you a clear quote before any work begins.

What to expect from a visit

A typical onsite visit follows a straightforward pattern:

  • We confirm the appointment time and expected duration
  • Technician arrives with tools, common parts, and diagnostic equipment
  • We assess the problem and explain what we find
  • Work is carried out with your agreement on cost
  • Everything is tested before we leave
  • You get a brief summary of what was done and any follow-up recommendations

If a repair needs parts we don't have on the day, we'll return or collect the device — whichever is easier for you.

Not sure what you need? We're happy to help.

Call us or Get a free quote
Pricing

Onsite Support Pricing

Starting from

£90

Onsite visits are charged at £90 per hour, including travel within South West London. Business contracts available for regular support needs.

Request a Quote View All Pricing

Clear Pricing · 90-Day Warranty on Repairs

FAQ

Frequently Asked Questions

Can you handle a Windows 10 to Windows 11 move across several machines onsite?
Yes, and doing it onsite is usually the least disruptive way for a small office. We check each machine against the Windows 11 hardware requirements first, upgrade the ones that pass, and flag the ones that don’t so you can decide whether to replace them or run them out. Consumer Extended Security Updates now run until 12 October 2027 — Microsoft extended the programme by a year, with free enrolment via a Microsoft account — so a machine staying on Windows 10 can be kept patched until then, as long as it’s actually enrolled; we can sort that during the same visit. See Windows 11 upgrade and Windows 10 migration for what the process covers, or refurbished laptops for the machines that can’t make the jump.
How quickly can you come out?
Same-day visits are often possible, especially for emergencies. Standard bookings are usually within 1-2 days. We’ll always try to accommodate urgent requests.
What if it's an emergency and the business is down?
Ring rather than book online — a business-down fault is pushed ahead of the standard queue rather than dropped into the next free slot. Our emergency IT support page explains exactly how urgent jobs are triaged and, just as importantly, what we don’t offer: we’re open Monday to Friday 10am to 6pm and Saturday 10am to 5pm, and there’s no overnight desk. Inside those hours a same-day slot is often available, with the surcharge confirmed as part of your quote before anyone sets off.
Do you charge for travel time?
The hourly rate includes travel within South West London. For locations further afield, we may add a small travel supplement which we’ll confirm when booking. How quoting works is explained on our pricing page.
What does a home IT support visit cover?
Almost anything you’d struggle with at home: computers that won’t start or have slowed to a crawl, WiFi dead spots and broadband problems (see our WiFi setup service), printers, email across your devices, new computer setup and data transfer, and patient help if you just want things explained properly. One visit can cover several small jobs — plenty of customers keep a list for us.
Can you set up a new computer and move everything across during the visit?
Yes — it’s one of the most common reasons we’re asked to come out, because the printer, the broadband and the old machine are all in the same room as you. The visit covers the full changeover: documents, photos, email with its history, bookmarks, printers and Wi-Fi, plus a secure wipe of the old machine once you’ve confirmed everything arrived. Pricing and what’s included are set out on our new computer setup and data transfer page — from £120 at your home, or from £89 if you’d rather bring both machines into the shop.
Can you spend proper time explaining things rather than just fixing them?
Yes, and it’s a booking in its own right rather than something squeezed onto the end of a repair. Our patient tech help sessions are unhurried one-to-one help with the device you already own — email, video calls with family, photos, online shopping, and spotting the calls and messages that are trying it on. They’re charged at the same standard onsite rate as any other visit, and family members often arrange them on a parent’s behalf. We leave written notes in plain English so nothing depends on remembering it all afterwards.
Which areas do your home visits cover?
We cover South West London from our Putney base — the full list is in the coverage grid on this page. Home IT support in Wandsworth is one of our most requested areas, along with Putney, Wimbledon and Clapham. Further out? Call us — any travel supplement is confirmed before we book anything.
When is remote support the better and cheaper option?
When the problem is software: viruses, email trouble, slow performance, updates, or configuration. A remote support session starts from £40, usually within the hour, with no call-out fee — we’ll suggest it first where it genuinely fits. Hardware faults, cabling, WiFi coverage and anything physical needs a visit.
What if you can't fix it on the spot?
Some repairs need parts or workshop time. We’ll diagnose on site and explain your options. If the device needs to come to us, we handle collection and return.
Do you support businesses?
Yes, we provide regular IT support to many small businesses. We can arrange scheduled maintenance visits, priority response, and retainer agreements.
Do you install CCTV, video doorbells and smart home devices?
Yes — alongside general IT support we install home CCTV, smart video doorbells, and smart home devices such as lighting, heating and voice control. We can set these up during a visit for homes and small offices across South West London.

See all frequently asked questions

Explore more

Related Case Studies

View all
Explore more

Helpful Guides

View all

How Much Does IT Support Cost in the UK?

What IT support really costs in the UK in 2026 — market rates per user, hourly and ad-hoc pricing, what drives the price, and our own published figures.

How to Budget for IT as a Small Business

A practical framework for budgeting small business IT — hardware refresh, backup, security and support — plus how to avoid false economies that cost more later.

Who We Support

Industries We Support

Different sectors carry different risks. Each guide below covers the systems, compliance pressures and failure points we see most in that line of work.

Accountants & bookkeepers Architects Care homes Charities and non-profits Construction and trades Coworking & serviced offices Dental practices E-commerce and online retailers Estate and letting agents Film, media & post-production Financial advisers GP & private medical clinics Gyms & fitness studios Hotels and guesthouses Independent retailers Interior designers Marketing & creative agencies Opticians Photographers & creative freelancers Physiotherapy and allied-health clinics Private schools & nurseries Property developers Recruitment agencies Restaurants and cafés Salons, beauty & spas Solicitors and legal practices Tutoring & education providers Veterinary practices

See all the industries we work with

Coverage

Service Areas

We provide Home & Business IT Support Visits in London across South West London

Wandsworth Chelsea Chiswick South Kensington Streatham Wimbledon Putney Clapham Balham Tooting Battersea Kingston Fulham Hammersmith Barnes Belgravia Brixton Earls Court Kensington Mortlake Nine Elms Raynes Park Richmond Roehampton Southfields West Brompton Westminster
View all service areas

Need a Technician to Visit?

Book an onsite visit for expert IT support at your home or business. Same-day available.

Call 020 7610 0500 WhatsApp Us Get a Free Quote
Same day service available
Fast Response
Expert Technicians