Skip to main content

Onsite IT Support in Richmond | Expert Service | PC Macgicians

Professional onsite it support services in Richmond. Proudly serving from our Putney shop (SW15) – free collection within 5 miles

12–18 minutes from our shop Same day service available Diagnostic & quote 4.8/5 (93 reviews)
Local Service

Onsite it support in Richmond

Onsite IT support in Richmond brings expert help directly to your home or business. Unlike remote support which handles software issues, onsite visits are essential for hardware problems, network installations, and complex setups that require physical access to your equipment. Richmond’s period properties often need onsite assessment for network installations. Victorian and Edwardian homes can have challenging layouts that require seeing the physical space to design proper WiFi coverage. We visit your home, assess the layout, test signal strength, and install equipment in optimal locations for reliable coverage. Home office setups in Richmond benefit from onsite support. Setting up printers, configuring networks, installing equipment, or troubleshooting hardware issues requires physical access. We can assess your workspace, recommend the best equipment placement, and install everything properly. Having someone on-site means we can see the full picture and provide comprehensive solutions. Business support in Richmond often requires onsite visits. Small businesses need reliable IT infrastructure, and we can assess setups, install equipment, configure networks, and provide ongoing support. Whether you’re running a shop, office, or home-based business, having someone on-site ensures everything is configured correctly for your specific needs. Hardware problems frequently need onsite attention. Installing components, replacing parts, or diagnosing physical issues is much easier when we can see and touch the equipment. We bring the tools and parts needed for most common repairs and can complete many jobs in a single visit, minimising disruption to your work. Network installations benefit from onsite visits. Running cables, positioning access points, and configuring network equipment requires understanding your property’s layout. We can plan installations properly, run cables where needed, and ensure everything works reliably. This is especially important in larger properties where WiFi coverage can be challenging. From our Putney shop, Richmond is accessible via the A316, typically taking 20-30 minutes depending on traffic. We offer same-day onsite visits for urgent issues and can schedule appointments at times that work for you. Our goal is to provide convenient, professional IT support right where you need it.

Based in Putney (SW15), supporting Richmond — 12–18 minutes away.

How we help you with Onsite it support in Richmond

  • Home visits for personal tech support
  • Office IT support and maintenance
  • Hardware repairs and upgrades
  • Network installation and troubleshooting

Common onsite it support issues we fix in Richmond

  • Computer won't start
  • Hardware repairs and upgrades
  • Network and WiFi installation
  • New computer setup
  • Data transfer and migration
  • Printer and peripheral setup
  • Business IT maintenance
  • Server and NAS installation

Getting onsite it support support in Richmond

We offer flexible support options for Richmond customers. 12–18 minutes from our shop, making it quick and easy to get help when you need it.

  • Onsite visits: We come to you in Richmond for convenient on-location support
  • Remote support: Fast help for software issues and diagnostics without leaving your home
  • Collection or drop-off: Free collection available, or drop off at our Putney shop (SW15)

Local note: Parking is generally available in Richmond, though we're always happy to work around any constraints. Outside the congestion zone, making onsite visits straightforward.

Frequently Asked Questions About Onsite It Support in Richmond

How quickly can you come out?

Same-day visits are often possible, especially for emergencies. Standard bookings are usually within 1-2 days. We'll always try to accommodate urgent requests.

Do you charge for travel time?

Our call-out fee covers travel within South West London. For locations further afield, we may add a small travel supplement which we'll confirm when booking.

What if you can't fix it on the spot?

Some repairs need parts or workshop time. We'll diagnose on site and explain your options. If the device needs to come to us, we handle collection and return.

Do you support businesses?

Yes, we provide regular IT support to many small businesses. We can arrange scheduled maintenance visits, priority response, and retainer agreements.

How do you provide Onsite it support in Richmond?

We offer onsite Onsite it support visits in Richmond, just 12–18 minutes from our Putney base. Remote Onsite it support support is available for software issues, diagnostics, and setup assistance. We can collect your device from Richmond for workshop repairs with free collection within 5 miles. You can also drop off at our Putney shop (SW15) for easy access.

How quickly can you help with Onsite it support in Richmond?

We're 12–18 minutes from Richmond, enabling fast response times. Remote support can start immediately for software-based issues. For collection services, we can often collect in the morning and return the same day for standard repairs. Onsite visit availability depends on our schedule, but we prioritize urgent requests and can often accommodate same-day or next-day appointments.

What Onsite it support issues are common in Richmond?

In Richmond, with its Georgian and Victorian townhouses and local character, we commonly see: • Premium device repairs (MacBooks, high-end PCs) • Home office setups for professionals Local tip: Period properties with thick walls? Mesh systems or wired access points beat WiFi extenders every time

Which areas of Richmond do you cover for Onsite it support?

We cover all of Richmond for Onsite it support services. This includes TW9 postcode areas. We serve areas around Richmond station.

Do you offer family-friendly Onsite it support in Richmond?

Yes, we understand the needs of families in Richmond. We offer flexible appointment times including evenings and weekends to work around school runs and family schedules. Our technicians are experienced working in family homes and can explain technical issues in plain English.

How Onsite it support Works

  1. 1
    Book — Call or book online. Tell us about the problem and your preferred time.
  2. 2
    Confirm — We confirm the appointment and expected cost before the visit.
  3. 3
    Visit — Our technician arrives equipped to diagnose and fix your issue.
  4. 4
    Resolve — Problem fixed, payment taken, and we're here if you need follow-up help.

What's Included

  • Home visits for personal tech support
  • Office IT support and maintenance
  • Hardware repairs and upgrades
  • Network installation and troubleshooting
View Full Onsite it support Details
Coverage

Serving Richmond & Surrounding Areas

Travel Time

12–18 minutes from our Putney shop

Service Modes

Onsite, Remote, Collection, Drop-off (Putney)

Parking

Moderate

Congestion Zone

Outside congestion zone

Postcodes Covered

TW9

Who We Serve in Richmond

Residential

Families and multi-generational households

Business

Village high street, boutiques, professional services

What to Expect

  • Initial Contact

    Quick phone or remote assessment to understand your needs

  • Service Arrangement

    Onsite visit , collection/drop-off , or remote support — we'll choose the best option for your situation

  • Clear Quote

    Upfront pricing before any work begins — no surprises

  • Completion & Support

    Work completed, tested, and brief aftercare guidance provided

Local Considerations

Parking

Moderate availability — we can work around parking constraints

Congestion Zone

Outside congestion zone — no additional charges for onsite visits

Postcodes Covered

TW9

Nearest Stations

  • Richmond

Nearby Landmarks

  • Richmond Park
  • Richmond Green

Property types we serve in Richmond: Georgian and Victorian townhouses, Riverside apartments and Period cottages. Common issues we see include premium device repairs (macbooks, high-end pcs).

Short drive from Putney via the A316, serving Richmond and surrounding areas

Free collection or easy drop-off at our Putney shop

What Our Customers Say

Trusted in Richmond

"Needed network setup for our home office. They came out, assessed everything, and set up a system that works perfectly. Very professional."

T

Thomas B.

Richmond

Helpful Guides

Onsite it support Tips & Guides

Need Onsite it support in Richmond?

Get expert help today. We're just 2.5 miles away with same-day service available.

Shop Hours: Monday–Friday 10:00–18:00, Saturday 10:00–17:00  |  Location: Putney, SW15