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Server & NAS Support for Small Businesses in London

Looking after the box your whole office depends on — Windows Server, Synology and QNAP, kept running by a local team

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4.8-star Google rating 25+ years experience Local & independent Insured, 25+ years

Last updated: August 2026

Overview

The shared drive going down shouldn't stop the whole office

In most small businesses, one box quietly holds everything that matters — the shared folders, the accounts files, the job records, years of client work. When it stops, so does everyone. We look after that box. Windows Server, Synology and QNAP NAS units: setup and configuration, shared folders and permissions, RAID and storage health checked rather than assumed, backups that have actually been test-restored, and proper diagnosis when something starts behaving strangely. We've supported homes and small businesses across South West London for over 25 years from our Putney workshop, and we're used to walking into a setup nobody documented and working out exactly what it's doing before we touch it.

Windows Server support, updates and user administration
Synology and QNAP NAS setup, shared folders and permissions
RAID and storage health checked, not assumed
Backups configured and test-restored, so recovery is real
Windows Server, Synology & QNAP Onsite & remote Local SW London team
Signs your server or NAS needs attention Why RAID is not a backup What we support — and when we'd point you elsewhere
What you get

What every server & nas support job includes

Established and insured

We have run our Putney workshop for over 25 years and the business is fully insured — worth knowing when someone is coming into your home or office. Security and network work is led by a CISSP-certified consultant.

Same-day turnaround is available on many jobs — ask when you book and we will confirm availability and any additional cost before we start.

Features

What Server & NAS Support Covers

Windows Server Support

Day-to-day care of your Windows Server — updates, user accounts and groups, file shares, printing and the scheduled jobs that quietly stop working. Maintained deliberately, rather than left alone until the morning it won't let anyone in.

Synology & QNAP NAS

Setup, configuration and ongoing support for Synology and QNAP units: volumes, shared folders, users, remote access and the firmware updates almost nobody remembers until something has already broken.

RAID & Storage Health

RAID protects you from a failed disk — but only if somebody notices the disk failed. We check array status and drive health so a degraded array gets dealt with while it's still an inconvenience rather than a disaster.

Backup Configuration

A server or NAS isn't a backup on its own — it's one box in one building. We set up a proper backup with an off-site copy, then test that a restore genuinely produces your files rather than an error message.

Shared Folders & Permissions

Who can see what — and who definitely shouldn't. We build folder structures and permissions that match how your team actually works, and tidy up the access that's quietly accumulated over the years.

Fault Diagnosis

Shares crawling, mapped drives dropping mid-morning, users locked out, a NAS that's stopped appearing on the network. We work out what's actually causing it instead of rebooting it and hoping for a quiet week.

Process

How We Work With Your Server or NAS

Simple steps to get your problem solved quickly and professionally.

1

Look

We start by establishing what you've actually got: what the server or NAS does, who depends on it, how it's backed up and what's been going wrong. In most small businesses none of this is written down anywhere.

2

Report

You get a straight summary — what's healthy, what's at risk and what we'd do about it. If a drive is failing or the backup hasn't run since last year, you'll hear that plainly rather than buried in a document.

3

Stabilise

We deal with the urgent things first: failing storage, broken backups, permissions that are wrong. Then we tidy up configuration and updates so the whole setup is on solid ground rather than merely running.

4

Keep it running

From there we carry out regular checks on storage and backups, and we're on hand onsite or remotely whenever something needs attention — so problems get caught while they're still small.

In Depth

What to Expect

Prefer the quick version? The sections above cover most needs. Expand any topic below for more detail.

Signs your server or NAS needs attention

Storage rarely fails without warning. It just fails without anyone watching. These are the things we get called about most often:

  • Files opening slowly over the network, or mapped drives disconnecting partway through the day
  • A red or amber light on the NAS that's been there for weeks because nothing seemed to break
  • Backup notification emails nobody reads — or a backup that quietly stopped months ago
  • Staff who can see folders they shouldn't, or can't reach the ones they need
  • A server still running an operating system that no longer receives security updates
  • Nobody left in the business who knows how any of it was originally put together

None of these are emergencies on the day you notice them. Left alone, all of them eventually become one.

Why RAID is not a backup

This is the most expensive misunderstanding we come across in small businesses, and it's worth spelling out properly:

RAID survives a dead disk

That is exactly what it's for. One drive fails, the array carries on, you replace the drive. Genuinely useful — but that single scenario is the whole of what it protects you from.

It doesn't survive a deletion

If somebody deletes the wrong folder, or ransomware encrypts the share, RAID faithfully mirrors that change across every disk in the unit. The files are just as gone as they would be on a single drive.

It doesn't survive the building

Fire, flood, theft, or a failed power supply taking the unit with it. One box in one room is one point of failure, however many disks are sitting inside it.

A degraded array is a countdown

Once a disk has failed you're relying on the rest holding out until it's replaced. Rebuilding puts every remaining drive under sustained load — which is precisely when a second one tends to give up.

So keep the RAID, and keep a real backup as well, ideally with a copy off site. We set both up and test that the restore actually works.

What we support — and when we'd point you elsewhere

We're a small-business IT team rather than a datacentre operator, and it's fairer to everyone if we're clear about that. What we cover:

  • Windows Server for file sharing, user accounts, printing and line-of-business applications
  • Synology and QNAP NAS units in offices, studios, practices and home offices
  • RAID arrays and attached storage, including replacing failed drives and rebuilding arrays
  • Backups to local disk, a second NAS or cloud storage, with restores actually tested
  • Network shares, folder permissions and the mapped drives your staff rely on every day
  • Migrating files off an ageing server or NAS onto something supported, without losing permissions

If your requirements have grown past that — large virtualised estates or datacentre hosting — we'll tell you rather than take work on that would be better handled elsewhere.

Not sure what you need? We're happy to help.

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FAQ

Frequently Asked Questions

Our NAS has a red light — is the data at risk?
Quite possibly, and it’s worth acting now rather than at the weekend. A red light usually means a drive has failed or the array is degraded, which means the protection you were relying on has already been partly used up — a second failure at that point can take everything. If the data matters, stop writing to it and call us on 020 7610 0500 and we’ll talk through what the unit is telling you. Where a drive has already failed and there’s no usable backup, that becomes a data recovery job rather than a straightforward swap, so the sooner it’s looked at the better.
Do you support Synology and QNAP, or only Windows Server?
All three, and very often a mix of them. Windows Server tends to be the choice where there are user accounts to manage and line-of-business software to host; Synology and QNAP NAS units are the usual answer for shared files, studio storage and backup targets. Plenty of the offices we look after run a server for applications and a NAS alongside it for files and backups, and we’re comfortable supporting that combination.
Can you set up backups for our server or NAS?
Yes — and with a shared drive we’d push for it. A NAS on its own is one box in one building: if it’s stolen, flooded or encrypted by ransomware, everything on it goes at the same moment. We configure a proper backup solution with an off-site copy, and then test a restore so you know recovery works instead of assuming it. RAID and backup do genuinely different jobs, and you want both.
Do you need to come to our office, or can this be done remotely?
Both, depending on the job. Configuration, permissions, updates and backup setup we usually handle remotely without interrupting anyone. Anything physical — replacing a failed drive, relocating a unit, tracing why the shares drop every afternoon — we come to you across South West London from our Putney base. If the underlying fault turns out to be the network rather than the server, that’s our network setup work, and if you’d like the whole lot looked after year-round it usually sits within managed IT support.
Our server is old — should we repair it or replace it?
We’ll give you a straight answer either way. If the hardware is sound and the operating system is still supported by its vendor, keeping it going is often the sensible, cheaper call. If it’s running a version of Windows Server that no longer receives updates, or the disks are well past their expected life, patching it up is usually false economy — and an unsupported server is a security problem in its own right, as well as an obstacle if you’re working towards Cyber Essentials. We’ll price both options honestly and let you decide.

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What IT support really costs in the UK in 2026 — market rates per user, hourly and ad-hoc pricing, what drives the price, and our own published figures.

Who We Support

Industries We Support

Different sectors carry different risks. Each guide below covers the systems, compliance pressures and failure points we see most in that line of work.

Accountants & bookkeepers Architects Care homes Charities and non-profits Construction and trades Coworking & serviced offices Dental practices E-commerce and online retailers Estate and letting agents Film, media & post-production Financial advisers GP & private medical clinics Gyms & fitness studios Hotels and guesthouses Independent retailers Interior designers Marketing & creative agencies Opticians Photographers & creative freelancers Physiotherapy and allied-health clinics Private schools & nurseries Property developers Recruitment agencies Restaurants and cafés Salons, beauty & spas Solicitors and legal practices Tutoring & education providers Veterinary practices

See all the industries we work with

Coverage

Service Areas

We provide Server & NAS Support for Small Businesses in London across South West London

Serving Wandsworth, Wimbledon, Putney, Clapham, Balham, Tooting, and surrounding areas.

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Worried About Your Server or NAS?

If something's flashing red, the shares are crawling, or nobody can remember the last time the backup was checked, get it looked at before it turns into a bad week. Call us and we'll tell you plainly what state it's in.

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