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Windows 11 Upgrade & Windows 10 Migration in London

Windows 10 security updates stop on 12 October 2027 — here's what that means for your PC, and for your office

4.8-star Google rating 25+ years experience Local & independent 90-day warranty on repairs Free collection & return

Last updated: August 2026

Overview

Windows 10 support ends on 12 October 2027 — and not every PC can make the jump

On 12 October 2027, the Extended Security Updates programme that has kept consumer Windows 10 machines patched since free support ended comes to a stop. Microsoft extended that deadline by a year in mid-2026, and enrolment is now free with a Microsoft account — a genuine reprieve, but a reprieve rather than a fix. Around 21 million people in the UK are still running Windows 10. The honest position is that many of those machines can move to Windows 11 in an afternoon with everything intact — and a large number genuinely cannot, because they fall short of Microsoft's hardware requirements and no amount of work will change that. We check which one you are, tell you straight, and handle whatever follows: the upgrade, free ESU enrolment to use the extra time well, the move onto a different machine, or a staged plan across an office full of PCs. We've done this from our Putney workshop for over 25 years, for homes and small businesses across South West London.

Compatibility check — TPM 2.0, Secure Boot and processor generation
In-place upgrade with your files, apps and settings carried across
Business fleet audits, staged rollouts and budget planning
A straight answer when the hardware genuinely can't be upgraded
Homes & offices Putney workshop Honest upgrade-or-replace advice
What you get

What every windows 11 upgrade job includes

90-day warranty

The work we carry out is covered by a 90-day warranty. If the same fault comes back inside that window, we put it right.

Free collection and return

We collect and return across South West London at no charge, so you do not have to make the trip to get your machine looked at.

Same-day turnaround is available on many jobs — ask when you book and we will confirm availability and any additional cost before we start.

Features

What Our Windows 11 Upgrade Service Covers

Windows 11 Compatibility Check

We check the things that actually decide it — TPM 2.0, Secure Boot, processor generation, storage and RAM — and tell you plainly whether the machine qualifies. Often a blocker is just a BIOS setting we can switch on.

In-Place Upgrade, Files Intact

Where a machine qualifies, we run the upgrade properly: backup taken first, drivers and firmware brought up to date, then Windows 11 installed with your documents, programs and settings carried over.

Data & Settings Migration

Moving to a different machine? We transfer documents, photos, email accounts, browser bookmarks and saved passwords across, so the new PC feels like yours rather than a blank slate you have to rebuild.

Business Fleet Audit & Rollout

For offices we inventory every machine, sort them into upgrade now, upgrade later and replace, then stage the rollout around your working pattern so nobody loses a day's work to it.

When Hardware Can't Be Upgraded

Some machines simply won't take Windows 11, and we'd rather say so than sell you work that doesn't help. We'll set out the realistic options and what each one costs, including refurbished replacements.

Backup Before We Touch Anything

Every upgrade starts with a backup. Upgrades occasionally expose a hard drive that was already failing, and the difference between an inconvenience and a disaster is whether a copy of your data existed first.

Process

How the Upgrade Works

Simple steps to get your problem solved quickly and professionally.

1

Check

Tell us the make and model, or bring the machine in. We check the real blockers — TPM 2.0, Secure Boot, processor generation, storage — and whether your software will follow you across.

2

Advise

You get a straight answer and a price before anything happens: upgrade this one, replace that one, leave the third until the new financial year. If upgrading isn't sensible, we'll say so.

3

Back Up & Upgrade

We take a backup first, then run the upgrade with your files, applications and settings carried over. For replacements, we migrate your data, email and settings onto the new machine.

4

Verify

We test the things that actually break — printers, scanners, Wi-Fi, VPNs, line-of-business software and drivers — so you get back a machine that works, not just one that boots.

In Depth

What to Expect

Prefer the quick version? The sections above cover most needs. Expand any topic below for more detail.

What the 12 October 2027 date actually means

Free Windows 10 support ended in October 2025. Since then, consumer machines have been kept patched through the Extended Security Updates programme — and after Microsoft extended it by a year, that now stops on 12 October 2027. Here's what changes, in plain terms:

Your PC keeps working

Nothing switches off. Windows 10 will still start, still run your programs and still connect to the internet the morning after the deadline. The change is completely invisible, which is exactly what makes it so easy to ignore.

But it stops being patched

No security updates means every flaw discovered after that date stays open on your machine permanently. The gap widens month by month, and unpatched systems are precisely what attackers go looking for.

ESU is a bridge, not a fix

The Extended Security Updates programme was designed to buy time for people who couldn't move straight away. Microsoft has already extended it once — from October 2026 to 12 October 2027 — and nothing further has been announced, so treat the new date as the real one.

Enrolment is free — and worth doing now

Consumer ESU enrolment is free with a Microsoft account sign-in, and the machine needs to be on Windows 10 22H2 for the option to appear. If a PC is staying on Windows 10 for now, being enrolled is the difference between patched and exposed — we can set it up or check it during any visit or health check.

Other software follows

Over the following year, browsers, security tools and business applications gradually drop support for an unsupported operating system. The practical squeeze usually arrives well before anything dramatic does.

None of this calls for panic — you now have until October 2027. It calls for using that time deliberately: enrol in ESU now, then upgrade or replace on your own schedule rather than Microsoft's.

Why some PCs fail the Windows 11 check — and what 'unsupported' really means

Windows 11 has a hardware bar that Windows 10 never had, so a perfectly healthy, fast machine can still be refused. The usual blockers are:

  • TPM 2.0 — a security chip that must be present and switched on. On a lot of machines it's already there but disabled in the BIOS, and simply enabling it clears the check.
  • Secure Boot — often turned off, or unavailable because the disk is still using the older MBR partition style rather than GPT. Both are usually fixable.
  • Processor generation — broadly, Intel 8th-generation Core and newer, and AMD Ryzen 2000 series and newer. This is the blocker that can't be worked around, and it's the one that catches most older machines.
  • The basics — 4GB of RAM and 64GB of storage as an absolute floor, though in practice you want comfortably more than the minimum for the machine to be pleasant to live with.

There are ways to force Windows 11 onto unsupported hardware. We'll explain them honestly if you ask, but we don't recommend them: Microsoft doesn't guarantee updates for machines installed that way, which quietly reintroduces the exact problem you were trying to solve. Where a machine genuinely can't be upgraded, replacing it is the honest answer — and often a cheaper one than it first sounds.

Windows 11 for small businesses: auditing and staging a fleet

An office with ten or thirty machines has a different problem to a household with one laptop. The kit was bought at different times, runs different software, and can't all be down at once. This is how we work through it:

  • Audit first — we inventory every machine: model, age, processor, TPM and Secure Boot status, storage, and what each one is actually used for. You end up with a list, not a guess.
  • Sort into three piles — upgrade now, upgrade later, replace. Most fleets split roughly this way, and knowing the split is what turns a vague worry into a budget you can plan against.
  • Check the software, not just the hardware — line-of-business applications, practice management systems, accounting packages and older peripherals are where upgrades really go wrong. We test the awkward ones on a pilot machine before rolling out widely.
  • Pilot, then stage — a small representative group goes first and lives with it for a week. The rest follow in batches timed around your working pattern rather than all in one go.
  • Plan the spend — replacements can be staggered across months or financial years once you know which machines are genuinely at the end of the road and which have another two or three years in them.
  • Handle the old machines properly — data securely wiped before anything leaves the building, and retired kit disposed of or repurposed rather than piled in a cupboard with your files still on it.

Fleet audits and staged rollouts are quoted per site after we've seen what you have. Most offices find the audit alone is worth doing early, because it converts the October 2027 deadline into a dated, costed plan you can actually work to.

Not sure what you need? We're happy to help.

Pricing

Windows 11 Upgrade Pricing

There's no charge for asking whether your machine qualifies — ring us with the make and model and we can usually answer on the phone. Where work is needed, you get a price per machine before anything starts. For context, our published bands are in-store diagnostics £40–80, remote support £40–90, and onsite visits £80–150. Business fleet audits and staged rollouts are quoted per site once we've seen what you're working with.

Quoted before any work · 90-day warranty on repairs · Free collection and return across South West London

FAQ

Frequently Asked Questions

How do I know if my PC can run Windows 11?
The quickest check is Microsoft’s PC Health Check app, or the Windows Update page in Settings, which will tell you whether the machine is eligible. If the answer is no, it’s usually one of three things: TPM 2.0 missing or switched off in the BIOS, Secure Boot disabled, or a processor older than roughly Intel 8th-generation Core or AMD Ryzen 2000 series. The first two we can often resolve in minutes — plenty of machines have a TPM sitting there disabled. The processor requirement can’t be worked around. If you’d rather not go digging through settings, ring us on 020 7610 0500 with the make and model and we’ll usually tell you over the phone. Our guide to Windows 10 end of support walks through the options in more detail.
What happens if I do nothing after 12 October 2027?
Your PC will carry on working exactly as it does today — nothing switches off the next morning, and that’s precisely why this is so easy to leave. What stops is security updates. The Extended Security Updates programme that has been patching consumer Windows 10 machines ends on that date — Microsoft has already extended it once, from October 2026 to October 2027, and nothing further has been announced beyond it. From then on, every new flaw found in Windows 10 stays open on your machine permanently, and the gap widens each month. Over the following year, browsers, security software and business applications also start dropping support for it. If you decide to stay on Windows 10 until then, make sure the machine is actually enrolled in ESU, your data is genuinely backed up and your defences are current — we can help with backups and practical cybersecurity either way.
Can I keep Windows 10 safely until October 2027 without paying?
Yes — and because this changed in mid-2026, a lot of the advice you’ll read online is out of date. Microsoft’s consumer Extended Security Updates programme was originally due to end on 13 October 2026, but it has been extended to 12 October 2027, and enrolment is free when you sign in with a Microsoft account (the alternatives are redeeming 1,000 Microsoft Rewards points or a one-off payment). The machine needs to be on Windows 10 22H2 for the enrolment option to appear in Windows Update, and anything already enrolled carries over to the new date automatically. We can set enrolment up, or confirm it’s genuinely active, during any visit or as part of a PC & Mac health check. Treat it as a bridge rather than a destination: it keeps security patches coming while you decide between upgrading and replacing, on your own timetable rather than in a rush.
Can you upgrade my PC, or do I need a new one?
Both answers are common, and we’ll give you the real one rather than the one that sells more work. If the machine passes the hardware check and is otherwise healthy, an in-place upgrade keeps your files, programs and settings and is usually a few hours’ work. If it fails on processor generation, nothing we do will change that — and if it’s an older machine that was already slow and tired, spending money on it rarely ends well. In that case a properly tested refurbished laptop or desktop is often the sensible middle path: Windows 11 ready, warranted, and far less than the price of new. If you’re not sure whether the machine is worth keeping at all, we can give it a proper look first through our PC repair service and tell you what’s really going on with it.
Will I lose my files, photos and emails?
This is the question everyone asks, and the honest answer is that a straightforward in-place upgrade keeps your files, applications and settings exactly where they are. We still take a backup first every time, because an upgrade occasionally surfaces a hard drive that was quietly failing anyway — better to find that out with a copy in hand. When we move you onto a different machine, we migrate documents, photos, email accounts, browser bookmarks and saved passwords across so it feels like your computer rather than a blank one. If something has already gone wrong and data is missing, that’s a different job — see data recovery. And if you don’t currently have a backup at all, this is the moment to fix it: backup solutions.
We have 12 office PCs — what's the process, and how much disruption is it?
We start with an audit: every machine inventoried for model, age, processor, TPM and Secure Boot status, storage and what it’s actually used for, so you end up with a list rather than a guess. That sorts naturally into three piles — upgrade now, upgrade later, replace — and that split is what makes the budget conversation possible. Next we test the awkward things on a pilot machine: line-of-business applications, practice or accounting systems, older printers and scanners. That’s where upgrades genuinely go wrong, far more often than the operating system itself. Rollout then happens in batches around your working pattern rather than all at once, so nobody loses a day. For a fleet that size it’s normally a phased job over a couple of weeks, not a big-bang weekend. We work onsite across South West London, and if you’d like the whole thing looked after on an ongoing basis, managed IT support covers it. Call 020 7610 0500 or use our contact form to book the audit.
What if something stops working after the upgrade?
It happens, and it’s usually something that was already marginal — an ageing printer driver, software that was never updated for Windows 11, or a machine that was quietly overheating and only showed it under the load of an upgrade. Most of it is fixable, and the common causes are covered in our guide to Windows 11 upgrade problems and fixes. Our workshop is at 66 Lower Richmond Road, Putney, SW15 1LL and walk-ins are welcome; we also offer free collection and return across South West London. Repairs carry a 90-day warranty, and same-day turnaround is available when we have capacity, with a surcharge confirmed at quote stage.

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We provide Windows 11 Upgrade & Windows 10 Migration in London across South West London

Serving Wandsworth, Wimbledon, Putney, Clapham, Balham, Tooting, and surrounding areas.

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Not Sure Where Your PC Stands?

Tell us the make and model and we'll tell you straight — whether it can take Windows 11, whether free ESU enrolment buys you useful time, and what it would cost. Running an office? We'll audit the whole fleet and give you a dated, costed plan well before October 2027.

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