Wi-Fi you could join but no internet: a second router misconfigured in Barnes SW13
A Barnes SW13 home had a Netgear router visible in the Wi-Fi list that gave no connection, alongside a Virgin Media hub. The LAN …
Computer Repair Case Studies in London
Real repair stories and outcomes from PC Macgicians.
A few recent fixes that show how we diagnose, repair, and recover devices.
First mesh Wi-Fi system installed to clear dead spots in Streatham SW16
A Streatham SW16 home had Wi-Fi dead spots and no mesh system. We installed and positioned a Google mesh setup alongside the existing router …
Gaming PC with no display and a lit VGA debug LED in Hammersmith W6
A Chillblast gaming PC in Hammersmith W6 powered on but sent no signal to the monitor. We traced it to a graphics card that was never fully …
Getting a salon's printer working again on the shop Wi-Fi in Chiswick W4
A beauty salon in Chiswick W4 had a printer that wouldn't connect or print. We sorted it onsite in an hour without disrupting the day's …
Three Brother printers set up with scan-to-email for an office in Wandsworth SW18
An office in Wandsworth SW18 had three Brother printers sitting unconnected. We put them on the network, added them to every machine and set …
Outlook asking for the password over and over and not syncing in Putney SW15
A Putney SW15 customer had Outlook repeatedly prompting for a password and mail not syncing. We re-established the account's authentication …
Family online safety: parental controls set up across a whole household in Mortlake SW14
Parental controls in Mortlake SW14 kept getting bypassed. We layered router filtering with Microsoft Family Safety and Apple Screen Time in …
HP all-in-one that stopped booting after a power surge in Putney SW15
An HP all-in-one in Putney SW15 stopped booting into Windows after a power surge. We traced it to disturbed secure boot settings and …
Patchy home Wi-Fi that new routers couldn't fix in Wimbledon SW19
A Wimbledon SW19 home tried extenders, mesh and a new router — Wi-Fi still patchy. The fault was radio congestion, not hardware. Fixed …
Lenovo ThinkPad no-POST BIOS firmware recovery in Putney SW15
Lenovo ThinkPad wouldn't POST after a failed BIOS update. At our Putney SW15 workshop we reprogrammed the SPI flash chip with verified …
Dell WD25 dock not detecting two monitors — fixed in Balham SW12
A Balham SW12 home office had a new Dell WD25 dock that charged the laptop but wouldn't drive either new monitor. We fixed the configuration …
HP laptop with liquid corrosion and no parts available in Putney SW15
An HP laptop in Putney SW15 had liquid across the board and a dead trackpad. With replacement parts discontinued, ultrasonic cleaning was …