Overview
An Asus X200E from Putney arrived with keyboard issues severe enough to block normal office and school tasks.
Symptoms
- Multiple keys failed intermittently
- Typing errors increased significantly
- On-screen keyboard needed as a workaround
Diagnosis
Software and driver checks were ruled out. The fault pattern pointed to physical keyboard failure.
Fix
We replaced the internal keyboard assembly and tested alphanumeric keys, modifiers, and function shortcuts.
Result
The customer received the laptop back with reliable input and no ongoing key failures.
Prevention / Tips
Use a keyboard cover where practical and avoid pressure or spills around the palm-rest area.