Overview
A customer in Roehampton brought us an HP Compaq Presario GQ-60 that had stopped turning on without warning.
Symptoms
- No LEDs, no fan spin, no display output
- No response with charger connected
- Sudden complete failure reported by customer
Diagnosis
Power-path testing and board-level checks indicated a failed motherboard rather than a charger or battery fault.
Fix
We sourced a compatible replacement motherboard, transferred the existing processor, RAM, and reusable parts, then completed full boot and stability checks.
Result
The laptop returned to normal operation with stable startup and system functionality.
Prevention / Tips
Use surge protection and keep vents clear to reduce thermal stress on motherboard components.