Overview
The customer dropped an HP Pavilion x360 and then experienced constant ghost touches. They wanted a practical fix without paying immediately for a full screen assembly.
Symptoms
- Random touch input with no user contact
- Difficult navigation and frequent interruption while working
- Visible display still functioning normally
Diagnosis
Hardware checks showed the touch digitiser had been damaged by impact. The keyboard, trackpad, and display panel remained operational.
Fix
We disabled the touchscreen in Device Manager, adjusted settings to avoid reactivation after updates, and showed the customer how to repeat the step if needed.
Result
The laptop became stable and usable again for work and study, without requiring immediate screen replacement.
Prevention / Tips
Use a protective sleeve and avoid pressure on convertible hinges. After a drop, test touch, keyboard, and display separately before assuming full panel replacement is required.