Overview
A customer arrived with an Acer Aspire that had become unusable due to repeated startup crashes and blue-screen behaviour.
Symptoms
- Windows failed to load reliably
- Frequent crash behaviour during startup
- High concern over documents and family photos with no recent backup
Diagnosis
Deep diagnostics indicated a motherboard failure. Replacement options for that exact board were limited and would not meet the customer?s timeframe.
Fix
Instead of waiting for uncertain board sourcing, we switched to a recovery-first plan: isolate the storage device, perform controlled external extraction, and verify file integrity.
Result
We recovered the customer?s key files, including personal and work data, and transferred them safely to new external storage.
Prevention / Tips
Keep at least one automated backup destination active. Recovery is often possible, but current backups reduce stress and downtime significantly.