Overview
This support call involved a login lockout in East Putney where the customer could not enter her password at all.
Symptoms
- Password field present but no usable keyboard input
- Repeated login attempts failed
- High user stress despite a simple underlying fault
Diagnosis
Onsite checks confirmed the Bluetooth keyboard had disconnected silently, so the account itself was not the issue.
Fix
We re-established the keyboard connection, confirmed stable input, and validated successful login and normal desktop use.
Result
Access was restored immediately and the customer could resume normal day-to-day tasks.
Prevention / Tips
If login fails unexpectedly, test with a wired keyboard first. It quickly separates input faults from true account or system problems.