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Terms & Conditions

Scope of services

PC Macgicians provides computer repair and IT support including:

  • In-store repairs — You bring your device to us for diagnosis and repair.
  • Onsite support — We visit your home or business to carry out support or repairs.
  • Remote support — We assist you over the phone or via remote access where agreed.

The exact scope of each job will be agreed with you before we start. These terms apply to all such services unless we agree something different in writing.

Quotes and estimates

Any quote or estimate we give is an indication of likely cost based on the information you provide. It is not binding until we have confirmed the work and you have accepted. If we find additional work is needed, we will tell you and agree the extra cost before proceeding where possible. Final charges may vary if the scope of work changes.

Payment terms

Payment is due as agreed for each job—typically on completion of the work or as set out in our quote or invoice. We may require payment (or a deposit) before ordering parts or starting certain work. We accept the payment methods we advertise (e.g. card, cash, bank transfer). Late payment may attract interest or charges as stated on our invoice or as permitted by law.

No-fix and diagnostics

We aim to fix your device where it is practical to do so. If we cannot fix it, we will explain why. Our “no fix, no fee” approach means you do not pay for the repair if we do not successfully complete it, subject to our stated policy at the time (e.g. diagnostic fees may still apply in some cases). We will make this clear before you commit.

Data responsibility and backups

We take care when handling your device and data, but we cannot guarantee that data will never be lost or altered during repair or support. We strongly recommend you back up your data before any repair or remote access. We are not responsible for loss of data that could have been avoided by you backing up. If you ask us to back up data, we will do so only as agreed and to the extent we have confirmed in writing.

Liability

We carry out our work with reasonable skill and care. Our liability to you is limited to the price you paid for the relevant service, except where law does not allow us to limit liability (e.g. death or personal injury caused by our negligence, or fraud). We are not liable for indirect or consequential loss (such as loss of profit or business) unless we have expressly agreed otherwise in writing.

Warranty

Where we carry out repairs or supply parts, we may offer a warranty on our work or on parts we supply. Any warranty will be explained at the time and may be subject to conditions (e.g. not covering further damage or misuse). Manufacturer warranties may apply to new parts; we can provide details when relevant.

Abandoned devices

If you leave a device with us and do not collect it or respond to our attempts to contact you within a reasonable period (which we will make clear when you drop the device off), we may treat it as abandoned. We will try to contact you by the details you gave us. After a stated period we may dispose of or sell the device to recover our costs, in line with applicable law. We will not do this without giving you fair notice where we can.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.

Right to update terms

We may update these terms from time to time. The current version will be on this page. Continued use of our services after changes constitutes acceptance of the updated terms. For existing jobs, the terms in place when you agreed the work will apply unless we agree otherwise.

Contact

For questions about these terms or our services: